​COVID-19 Procedures

Learn More About How We’re Protecting Ourselves & Our Customers

As an essential service provider, Rescue Air and Plumbing plays a vital role in our society. Without heating and air conditioning contractors, people don’t have air conditioning, and we’re expecting approximately 20 percent of all air conditioners in the Dallas area to fail at some point this year. Whether you need your system fixed or a new one installed, you need professionals to be there to help, and that’s why we’re doing everything we can to keep our doors open and continue to help our community.

Throughout the course of this pandemic, we’ve broken down our mission into five simple but important goals:

• Stay open
• Protect our customers and our team
• Ensure everyone we’re involved with feels comfortable and safe, including our customers and the families of our team members
• Remain operationally efficient to minimize unnecessary contact or possible spread
• Plan for the worst-case scenario by remaining flexible

However, we also understand you’re doing everything in your power to protect yourself, your home, and your family, and you want to do everything you can to minimize exposure and slow the spread of COVID-19. We agree, and we’re united in our mission to do everything we can to achieve this goal as well. To this end, we’ve implemented a number of special procedures to work toward this goal.

Social Distancing

Social distancing is an important factor in limiting the spread of COVID-19, and we have taken some fairly extreme measures to reduce face-to-face contact to an absolute minimum and to make sure that any face-to-face contact is done from an appropriate distance and with proper safety protocols in place.

• Our office staff is working in offset shifts, and those who are able to work from home have been provided with the tools and equipment to do so.
• Because certain members of our team will need to be present at the office in order for our company to continue to run smoothly, we’ve taken additional steps to protect them, including installing air scrubbers throughout our office to greatly reduce the chances of the virus passing through the air.
• Any meetings of more than two people are done remotely via Zoom.
• We have transitioned to remote dispatching, allowing workers to be sent to jobs without having to make unnecessary trips back to the office.
• We have minimized indoor activity as much as possible.
• We are providing both breakfast and lunch at our office to allow technicians to avoid having to make those stops during their shifts.
• Techs are limited to just three to four stops per shift in order to minimize the number of homes they are in each day.

Staying Clean

Cleanliness stops the spread of the disease, so we’re taking a ton of additional precautions to clean our work areas, including our service trucks and other field equipment.

• We have one staff member exclusively dedicated to using a duct-cleaning fogger to sterilize our service trucks every day. That same service tech is the one who brings the parts bins from the truck inside to restock them, ensuring the service tech who is out in the field never has to go inside our facility.
• We have our office professionally cleaned daily so our workers show up to a clean facility for every shift.
• All field technicians are under strict instructions to wear latex gloves, shoe covers, and a protective N95 mask for the duration of every job they perform. When the job is complete, they must wash their hands and use hand sanitizer to keep their hands clean.
• We have installed air scrubbers in every vehicle to keep the environment inside sterile and healthy while also minimizing the chances of a tech accidentally carrying something from job to job.

Additional Precautionary Measures

While we’re taking an extensive number of steps to protect our technicians, we also ask that our customers help take care of us. When you call to schedule an appointment, we will ask you a few additional questions to protect our safety. Additionally, if you or anyone in your home has been sick or even felt ill in the past two weeks, we are taking added precautions by rescheduling your service. We’re doing this to ensure our techs remain protected. We are also observing a six-foot social distancing rule for the duration of our visit to your home.

Do you need a heating or cooling repair? Here at Rescue Air and Plumbing, we’re open and ready to help you! Give us a call at (972) 201-3253to get quality, reliable service today!